Shipping Policy

Last Updated: July 20, 2026

Thank you for shopping with Nova Mall Online. We are committed to delivering your orders quickly and safely throughout the United Arab Emirates (UAE).

Free Shipping

We are pleased to offer FREE standard shipping on all orders across the UAE. There are no minimum purchase requirements or hidden delivery charges.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Standard delivery within the UAE typically takes 2–5 business days after your order has been dispatched.

• Delivery times may vary depending on your location and courier availability. Shipping timelines are estimates and may be affected by weather, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message with tracking details, if available.

Incorrect Address

Please ensure your shipping address and contact information are accurate before placing your order. Nova Mall Online is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Damaged or Missing Items

If your order arrives damaged or if an item is missing, please contact us within 48 hours of receiving your package so we can investigate and assist you.

Contact Us

If you have any questions about your order or our Shipping Policy, please contact us at:

Email: novamall12850@gmail.com